Terms of Stay

Last updated: 22 October 2026

This accommodation agreement (the “Terms of Stay”) sets out the terms and conditions of the accommodation service between Royal Palace Butik Otel (the “Hotel”) and the guest staying at the Hotel (the “Guest”). These terms are deemed to have been accepted upon confirmation of the booking or upon check-in at the Hotel.

1. The Hotel

• Business: Royal Palace Butik Otel
• Address: Metin Göktepe Caddesi, Kuruçeşme, 202/5. Sk. No:24, 35390 Buca/İzmir, Türkiye
• Email: royalpalacehotel35@gmail.com
• Phone: +90 232 454 25 81

2. Making a booking

A booking request is created on the booking page of the website and becomes valid with the ready-made message that the Guest sends from their own WhatsApp account. The booking becomes final with the confirmation message sent by the Hotel’s reception via WhatsApp. The confirmation message states the room, the dates, the number of guests and the total amount.

3. Check-in and check-out

• Check-in is from 14:00 and check-out is by 12:00.
• Reception is open 24/7; late-night check-ins are also accommodated. If you will be arriving late, we recommend adding this as a note to your booking request.
• Requests for early check-in and late check-out are met subject to availability and with the approval of reception.

4. Identity notification

Under the Identity Notification Law No. 1774, all guests who will be staying must present a valid identity document (Turkish identity card, passport, etc.) at check-in. A stay cannot begin until an identity document has been presented.

5. Price and payment

• The price of the stay is the total amount stated in the booking confirmation.
• A weekly discount may apply to stays of 7 nights or more, and a monthly discount to stays of 28 nights or more; the current discount rates are shown on the prices page.
• No payment is taken through the website; payment is made at the hotel during the stay.

6. Use of the room

• The room is to be used by the number of guests stated in the booking. If an additional person is to stay, reception must be informed in advance; an extra guest fee may apply.
• The Guest is obliged to use the room and its equipment with care. Damage and loss caused through the Guest’s fault are borne by the Guest.
• The Hotel is located on a quiet residential street; the Guest shall refrain from behaviour that would disturb the peace of other guests and neighbours.
• The room and common areas may not be used for purposes contrary to the law or public morals; fire and safety rules must be observed.

7. Services

The following services are provided during the stay: daily housekeeping, fresh bed linen and towels, 1000 Mbps fibre Wi-Fi, free covered parking (with valet service), free drinking water (large bottles), tea and coffee, a free iron from reception and a free laundry service. The current list of services is on the amenities page.

8. Belongings and vehicles

• We recommend that you do not leave valuables in your room or vehicle. The Hotel’s liability for items brought by the Guest is subject to the provisions of the Turkish Code of Obligations on the liability of hotelkeepers.
• Vehicles are parked in the free covered car park by the valet service.

9. Cancellations and changes

The conditions for cancellations, changes and refunds are explained on our Cancellation and Refund Policy page.

10. Personal data

The Guest’s personal data is processed in accordance with the Privacy Notice.

11. Dispute resolution

For disputes arising from this agreement, under the Consumer Protection Law No. 6502, consumer arbitration committees are competent within the announced monetary limits, and consumer courts are competent where those limits are exceeded.