Cancellation and Refund Policy

Last updated: 22 October 2026

This page explains the procedures for booking requests, booking confirmation, changes, cancellations and refunds at Royal Palace Butik Otel.

Payment

No payment is taken through our website and no card details are requested. The accommodation charge is paid at the hotel during your stay.

From request to confirmation

• A request you create on the booking page becomes valid when you send, from your own WhatsApp account, the ready-made message that opens after the form.
• Requests for which no WhatsApp message is sent expire automatically after 24 hours, and no room is held.
• Your booking becomes final with the confirmation message that reception sends you via WhatsApp. Before confirmation, the request is not binding on either party.

Cancellations and changes

• Before confirmation: If you no longer want to proceed with your request, simply do not send the WhatsApp message; if you have already sent it, simply write to us.
• Confirmed bookings: To cancel or change your dates, contact us as soon as possible by WhatsApp or phone, quoting your booking code. Date changes are subject to availability.
• Special conditions: If a prepayment or cancellation condition specific to your booking is to apply, for example during busy periods or for long stays, reception will notify you of it in writing in the confirmation message. No cancellation fee is charged unless it was stated in the confirmation message.
• Early departure: If you end your stay earlier than planned, the charge is calculated according to the number of nights you stayed and the conditions stated in the confirmation message.

Refunds

If a prepayment has been made for your booking and you have become entitled to a refund, the refund is made using the method by which the payment was made.

Cancellation by the hotel

If we are unable to honour your confirmed booking due to force majeure or an unforeseen circumstance arising on the hotel’s side, you will be informed immediately and any prepayment made will be refunded in full.

Right of withdrawal

Under Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for accommodation services that must be provided on a specific date or during a specific period. Cancellation of your booking is subject to the conditions on this page.

Contact

Our reception is open 24/7 for cancellations, changes and any questions you may have. Our contact details are on our contact page. For other terms relating to your stay, please see our Terms of Stay.